Support

Questions parents ask us, answered.

How Coozie works, what happens to your child's data, and what you stay in charge of. If your question isn't here, write to us or call.

About Coozie

What is Coozie?

Coozie is a screen-free voice companion in a soft toy form. Your child talks to the toy and it talks back. The toy has no screen, no camera and no display of any kind.

The Coozie app is for the parent, not the child. Your child's profile, the controls and every conversation live in the app.

Which languages does Coozie understand and speak?

Coozie understands English, Hindi and a mix of the two. It replies in the same language your child uses, so if your child speaks Hinglish, Coozie will too. It still helps to encourage your child to speak clearly, in whichever language is comfortable for them.

Does Coozie work without the internet?

No. Coozie needs Wi-Fi to have a conversation.

If you're travelling, use a phone hotspot so Coozie can still be your child's companion.

What age is Coozie for?

Coozie is designed for children aged 3 to 12, when curiosity, imagination, and big feelings are at their peak. Since Coozie is powered by AI, it adapts to your child's age and interests and grows with them.

What's included with Coozie?

Each Coozie comes with:

  1. A plush toy
  2. A sound box inside it
  3. A user guide

Privacy and data

Where is my child's data stored?

The privacy and security of your and your child's information are our top priority. We use industry-standard safeguards such as encryption and secure authentication to protect your account. All child data is securely stored on our servers.

Do you sell data or show ads?

Never. No ads and no data selling.

Safety and controls

What happens if my child asks something inappropriate?

Coozie does not engage in such conversations. It gently redirects your child to talk to a grown-up, and flags the conversation so you get a push notification on your phone and see it in the Coozie app.

Can I see what conversations Coozie and my child are having?

Yes. Parents have full control over their child's personal information and chat history in the Coozie app.

Still have a question?

A parent who wants to follow along, a potential partner, or someone who works on things that matter to children: reach us directly.

Email & phone
support@coozie.co +91-9335987125
Where we are
Kanpur, India
KnowNest Innovations LLP
Reach
Instagram: @hey.coozie LinkedIn: heycoozie X: @heycoozie
The waitlist

Coozie arrives November 2026.

The first hundred go to a hundred families. Tell us where to reach you.

Join the waitlist

Takes a minute. We will only contact you about Coozie.